Terms & Conditions

1.1 Definitions

In these Terms and Conditions:

• "Dorvena," "we," "us," or "our" refers to Dorvena Casino Hotel and all its affiliated properties.
• "Website" refers to the Dorvena Casino Hotel website at www.dorvena.com and all associated domains.
• "Services" refers to any services offered by Dorvena, including but not limited to accommodation, dining, entertainment, gaming, and spa services.
• "Guest," "you," or "your" refers to any individual who accesses our website, makes a reservation, or stays at any Dorvena property.

1.2 Modifications

We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified terms.

1.3 Eligibility

By using our services, you represent and warrant that you are at least 21 years of age and have the legal capacity to enter into these Terms and Conditions. Guests under 21 years of age must be accompanied by a parent or guardian and are not permitted in casino areas.

2.1 Reservation Process

Reservations can be made through our website, by telephone, email, or through authorized travel agencies. A valid credit card is required to secure your reservation. By providing your credit card information, you authorize Dorvena to charge your card in accordance with our policies.

2.2 Confirmation

Upon successful booking, you will receive a confirmation email with your reservation details. Please review this information carefully and contact us immediately if there are any discrepancies.

2.3 Rates and Charges

All rates are quoted in the local currency of the property and are subject to applicable taxes and fees. Rates may vary based on dates, availability, room type, and special promotions. Additional charges may apply for extra services, minibar usage, room service, and other amenities.

2.4 Special Requests

While we will make reasonable efforts to accommodate special requests such as room preferences, specific floor assignments, or amenities, we cannot guarantee fulfillment of all requests.

3.1 Age Requirement

All guests must be at least 21 years of age to enter casino areas and participate in gaming activities. Valid government-issued photo identification is required.

3.2 Gaming Regulations

All gaming activities at Dorvena Casino Hotel are subject to the gaming regulations of the jurisdiction in which the property is located. We reserve the right to refuse service to anyone who violates these regulations.

3.3 Responsible Gaming

Dorvena is committed to promoting responsible gaming. For more information about our responsible gaming policies, please visit our Responsible Gaming page.

3.4 Gaming Rewards

Participation in the Dorvena Diamond Club loyalty program is subject to separate terms and conditions, which are available upon request at the Diamond Club desk or on our website.

4.1 Check-in and Check-out

Standard check-in time is 3:00 PM, and check-out time is 12:00 PM local time. Early check-in and late check-out are subject to availability and may incur additional charges. Valid identification and credit card are required at check-in.

4.2 Occupancy

Room occupancy is limited to the number of guests indicated at the time of reservation. Additional guests may result in extra charges or refusal of accommodation.

4.3 Room Damage

Guests are responsible for any damage to their room or hotel property during their stay. Dorvena reserves the right to charge the guest's credit card for the cost of repairs or replacements.

4.4 Prohibited Activities

The following activities are strictly prohibited in all Dorvena properties:

• Smoking in non-designated areas
• Possession or use of illegal substances
• Excessive noise or disruptive behavior
• Unauthorized parties or events
• Bringing pets (unless in designated pet-friendly rooms where applicable)
• Any illegal activities

Violation of these prohibitions may result in immediate eviction without refund and potential legal action.

5.1 Deposit and Pre-authorization

A valid credit card is required to secure your reservation. Upon check-in, we will pre-authorize your credit card for the total estimated stay plus incidentals. This is not a charge but a hold on available funds.

5.2 Final Payment

Final payment for your stay will be processed at check-out, including all incidental charges incurred during your stay.

5.3 Accepted Payment Methods

We accept major credit cards (Visa, MasterCard, American Express), debit cards, and cash. Some properties may accept additional payment methods.

7.1 Website Usage

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to secure areas
• Transmit any viruses, malware, or other harmful code
• Interfere with the proper functioning of the website
• Impersonate any person or entity
• Harvest or collect user information without consent

7.2 Guest Conduct

We expect all guests to conduct themselves in a respectful manner that does not interfere with the comfort or safety of other guests or staff. Dorvena reserves the right to refuse service or accommodation to anyone who violates our conduct policies.