Cancellation Policy

1.1 Flexible Rate

For reservations made at our Flexible Rate:

• Cancellation: Free cancellation until 3:00 PM (local hotel time) 48 hours prior to the day of arrival.
• Late Cancellation: Cancellations made less than 48 hours before arrival will incur a charge equal to one night's stay plus applicable taxes.
• No-Show: If you do not arrive on your scheduled check-in date without prior notice, you will be charged for one night's stay plus applicable taxes, and the remainder of the reservation will be cancelled.

1.2 Advance Purchase Rate

For reservations made at our Advance Purchase Rate (discounted, prepaid rate):

• Payment: Full prepayment is required at the time of booking.
• Cancellation: Non-refundable, non-changeable, and non-transferable.
• Exceptions: In cases of verified force majeure (as defined in Section 5), we may offer a property credit valid for 12 months from the original booking date.

1.3 Seasonal and Special Event Periods

During high-demand periods (major holidays, local events, and peak seasons):

• Cancellation: Free cancellation until 3:00 PM (local hotel time) 7 days prior to the day of arrival.
• Late Cancellation: Cancellations made less than 7 days before arrival will incur a charge equal to 50% of the total reservation value.
• No-Show: If you do not arrive on your scheduled check-in date without prior notice, you will be charged for the entire reservation.

Special event periods will be clearly identified during the booking process.

2.1 Executive Suites and Premium Rooms

For Executive Suites and Premium Rooms:

• Deposit: A deposit equal to one night's stay is required at the time of booking.
• Cancellation: Free cancellation until 3:00 PM (local hotel time) 7 days prior to the day of arrival with full refund of deposit.
• Late Cancellation: Cancellations made less than 7 days before arrival will forfeit the one-night deposit.
• No-Show: If you do not arrive on your scheduled check-in date without prior notice, you will be charged for the entire reservation.

2.2 Presidential and Signature Suites

For our most exclusive accommodations:

• Deposit: A deposit equal to 50% of the total reservation value is required at the time of booking.
• Cancellation: Free cancellation until 3:00 PM (local hotel time) 14 days prior to the day of arrival with full refund of deposit.
• Late Cancellation: Cancellations made less than 14 days but more than 7 days before arrival will forfeit 50% of the deposit.
• Very Late Cancellation: Cancellations made less than 7 days before arrival will forfeit the entire deposit.
• No-Show: If you do not arrive on your scheduled check-in date without prior notice, you will be charged for the entire reservation.

3.1 Group Room Blocks (10+ Rooms)

For group bookings of 10 or more rooms:

• Deposit: A non-refundable deposit of 25% of the total group booking value is required to confirm the reservation.
• Payment Schedule:
  • An additional 25% is due 90 days prior to arrival
  • The remaining 50% is due 30 days prior to arrival
• Cancellation:
  • Cancellations made more than 90 days prior to arrival forfeit the initial 25% deposit
  • Cancellations made between 90 and 30 days prior to arrival forfeit 50% of the total booking value
  • Cancellations made less than 30 days prior to arrival forfeit 100% of the total booking value
• Room Reduction: Reduction in the number of rooms within a group booking is subject to the same cancellation terms as above.

Group bookings are subject to a separate contract with specific terms and conditions.

3.2 Events and Function Spaces

For events and function space bookings:

• Deposit: A non-refundable deposit of 30% of the total event cost is required to confirm the booking.
• Payment Schedule:
  • An additional 30% is due 60 days prior to the event
  • The remaining 40% is due 14 days prior to the event
• Cancellation:
  • Cancellations made more than 60 days prior to the event forfeit the initial 30% deposit
  • Cancellations made between 60 and 14 days prior to the event forfeit 60% of the total event cost
  • Cancellations made less than 14 days prior to the event forfeit 100% of the total event cost

Event bookings are subject to a separate contract with specific terms and conditions.

4.1 Gold Tier

• Extended cancellation window: Free cancellation until 3:00 PM (local hotel time) 24 hours prior to the day of arrival for standard room reservations.

4.2 Platinum Tier

• Extended cancellation window: Free cancellation until 6:00 PM (local hotel time) on the day of arrival for standard room reservations.
• Extended cancellation window for suites: Free cancellation until 3:00 PM (local hotel time) 72 hours prior to the day of arrival.

4.3 Black Tier

• Extended cancellation window: Free cancellation until 11:59 PM (local hotel time) on the day of arrival for standard room reservations.
• Extended cancellation window for suites: Free cancellation until 3:00 PM (local hotel time) 48 hours prior to the day of arrival.
• One complimentary cancellation per calendar year, regardless of timing.

6.1 Date Changes

Changes to reservation dates are subject to availability and potential rate differences:

• Standard Rate Bookings: Date changes made outside the cancellation period (as defined in Section 1) will not incur penalties, but rate differences may apply.
• Advance Purchase Rate Bookings: Date changes are not permitted. You will need to cancel (non-refundable) and make a new reservation.

6.2 Room Type Changes

Changes to room types are subject to availability:

• Upgrades: Room upgrades will require payment of the rate difference.
• Downgrades: Room downgrades made outside the cancellation period will be refunded the rate difference.

6.3 Length of Stay Changes

• Extending Your Stay: Extensions are subject to availability and current rates.
• Shortening Your Stay: Reducing the length of stay is considered a partial cancellation and is subject to the cancellation policy as outlined in Sections 1-3.