At Dorvena Casino Hotel, we are committed to promoting responsible gaming practices and providing a safe, enjoyable environment for all our guests. We believe that gambling should be an entertaining experience, not a means to solve financial problems or an activity that leads to negative consequences.
Our responsible gaming program is designed to help prevent problem gambling and provide support for those who may need assistance. We train our staff to recognize signs of problem gambling and to provide appropriate resources when needed.
We encourage all our guests to gamble responsibly by setting time and monetary limits, taking regular breaks, and viewing gambling as entertainment rather than as a way to make money.
Set time and monetary limits before you begin gambling. Only gamble with money you can afford to lose and view it as the cost of entertainment, not as a way to make money.
It's important to recognize potential signs of problem gambling. If you or someone you know exhibits these behaviors, it may be time to seek help:
Dorvena offers a self-exclusion program for guests who wish to restrict their access to our casino facilities. By enrolling in this program, you can voluntarily ban yourself from our casino for a specified period or permanently.
Our staff is trained to enforce self-exclusion requests and to provide this service discreetly and respectfully. To enroll in the self-exclusion program, please speak with a member of our responsible gaming team or visit the Diamond Club desk.
If you or someone you know may have a gambling problem, help is available. The following resources provide confidential support, counseling, and information:
These organizations offer 24/7 support, educational resources, and can connect you with local treatment options.
At Dorvena Casino Hotel, we implement the following preventive measures:
Our player protection measures include:
Dorvena partners with leading organizations to enhance our responsible gaming initiatives:
We offer various educational materials on responsible gaming throughout our properties, including:
These materials are available at the Diamond Club desk and at various locations throughout the casino.
We provide several tools to help you manage your gambling:
Ask a casino host or visit the Diamond Club desk to learn more about these tools.
Support groups can provide valuable assistance:
Our responsible gaming team can provide information about local support group meetings.
Professional treatment options include:
We can provide referrals to certified treatment providers in your area.
If you have concerns about your gambling habits or those of someone you know, our responsible gaming team is here to help. All inquiries are handled with the utmost confidentiality and respect.
+33 1 23 45 67 94
Available 24/7
[email protected]
Visit the Responsible Gaming Center at any Dorvena Casino Hotel property